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A broadband provider was punished by OFCOM because he does not provide precise location data for almost 1,000 emergency calls.
Gigaclear was instructed to pay problems between 999 or £ 112 122,500 between January 2022 and March 2024. The problem affects the Internet, which was referred to as voice -over internet protocol (VoIP), expressly, in which inaccurate location details were transferred to emergency services.
A total of 948 calls were influenced by the data error. While OFCOM explained that no members of the public suffered considerable damage as a direct result, it was serious about the violation of their regulations to justify the considerable punishment.
George Lusty, the executive director of Ofcom, underlined the severity of the situation. “The provision of the emergency services with precise location data can mean the difference between life and death,” he said. “It is therefore important that telecommunications companies set up their systems correctly and thoroughly to ensure that this is done. We will not hesitate to hold companies accountable, and Gigaclear has not put a number of basic levels into one -time risk for a longer period of time.”
The examination by OFCOM showed that Gigaclear did not ensure that his supplier of third-party providers had correctly configured the systems responsible for providing caller location data. In addition, the company did not carry out any effective tests and did not fail to properly examine a customer complaint in connection with the problem.
Gigaclear, which offers broadband services for houses and companies in the southeast, southwest and Midlands with a focus on rural municipalities, has recently configured its systems and carried out measures to prevent future events. The fine, which was reduced by Gigaclear by 30 percent due to Gigaclear, is handed over to the Ministry of Finance.
A spokesman for Gigaclear expressed the regret of the company about the problem of “historical configuration” with his VoIP service. “When we reported the problem in April 2024 ourselves, we had already identified and resolved the mistake,” they said. “We carried out a complete review according to the incident in order to implement the knowledge from this incident and to introduce processes to ensure that no similar problems occur again. At any time before and after the problem, all emergency calls that our VoIP customers made were successfully connected. We are not aware that customers are not aware that customers.
